Our approach to refunds, returns and cancellations for products and services supplied by XT ELECTRONIC PTY LTD.
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
We do not offer refunds for change of mind. Please review your order carefully before accepting a quotation or placing an order.
If a product is faulty, damaged or not fit for purpose, contact us within 14 days of delivery. We will assess the issue and, where applicable, arrange a repair, replacement or refund in accordance with consumer law.
Products ordered to custom specifications or imported specifically for your project cannot be returned unless they are faulty or do not meet the agreed specification.
Deposits and progress payments for services are non-refundable once work has commenced. Cancellations must be provided in writing and may incur costs already incurred up to the date of cancellation.
Contact us by email at sales@xtelectronic.com or phone on +61 414 156 522 with your order details, a description of the issue and any supporting photographs or documentation.
Approved refunds are processed within 10 business days using the original payment method unless otherwise agreed.